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Patient Experience Panel: “Moving the Needle on a Complex Issue” A Los Angeles Education Program
October 14, 2015 @ 5:30 pm - 8:00 pm
Improving patient experience is one of the top strategic priorities for most healthcare organizations, yet many struggle to move the needle. This moderated session will provide insight from top executives that represent Operations, Nursing, Quality Improvement and Marketing to discuss their perspectives on the successes and challeges they face in understanding and improving patient satisfaction across all patient touchpoints.